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30 days of human comms: #30 London Midland signs off

11 Dec 17

It’s unplanned and ironic that the 30th post in this series is one from a railway company I’ve often despaired at.

London Midland were a train company that operated through the North West, Midlands and London. The trains I largely travelled on in the Black Country had no wifi, no plug sockets, no coffee and no tables. They also used to have their drivers poached. But as a company their social media was superb. Human. Engaging. Real time…

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